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CallRex Professional
Installation
- CallRex Server
- CallRex Professional Software
- Multi Media Add-On
Installation: Usually 3-4
weeks following receipt of the customers order.
CallRex Pro Server/Data
collector will be pre configured with CallRex Software
housed in a 19inch rack mount which can be standalone or
rack mounted.
It generally
takes between 2 to 5 hours to install CallRex once port
mirroring is configured depending on the size of the system.
Customers
Responsibilities
1. Provide IP Data switches –
Must support port mirroring / port
spanning
The data switch must have the ability to
mirror multiple ports to a single port
CallRex will be sniffing a port on, In many
cases, with some IP PBX systems, there will be
multiple components of the overall phone system on the data
switch (such as the IP PBX
server, E1's, PRI's.
Switches that CallRex has been implemented on
for example are HP Procurve, HP Proliant,
Dell Poweredge or Cisco Catalyst switches.
2.
Customer to confirm with their VoIP switch
manufacturer
that it supports port mirroring
as needed and is configured to do so prior to installation.
3.
Provide network connection point Servers must
be connected to the network and data
switch with Internet access.
5. Provide a static IP address fro the CallRex
server.
6.
Customers Network
/ IT specialist to be on site to:
a.
Configure the CallRex server with IP addresses and network
settings.
b. Install remote access clients on customers
PC’s
7.
Internet / VPN Access.
Required for installation,
training, remote diagnostics support and
software upgrades and fixes.
8. Administrator / Operators.
Be available for training
directly after installation completion
allow 2 hours same day
These are
Mandatory requirements to enable a predictable and
successful installation to allow users to be speedily up and
running with CallRex.
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