Call Center Computer Recording and Monitoring for CallRex Professional

With the CallRex Multi-Media Add-On, call center managers can monitor and record everything agents are doing on their computers in addition to what they are saying on the phone.

Call center managers can ensure agents are using their call center applications correctly and consistently. The CallRex Multi-Media Add-On enables call center managers to track call center agents’ internet and intranet activity and ensure they are accessing the appropriate resources for problem resolution.

Managers and Heads of Security can track what people are really doing in work time and who they are contacting with what information. Remotely from their own PC.

Multi-Media Add-On Features

Real Time Monitoring & Recording of:

CallRex features: Click below see actual CallRex software

Real Time PC Monitoring	E Mails
Instant Messages / Chat	Web Sites
Keystrokes	Applications
PC Screen Shots	Multi - Media Recording

CallRex Professional and its Multi-Media Add-On integrate seamlessly in the CallRex Professional interface, making it easy to see a complete record of each employee’s telephone and computer activity.

CallRex Multi-Media helps ensure:

• Customer service agents follow procedures
• Intranet and Internet usage policies are observed
• Employees meet legal obligations to record business transactions
• Employees use their computers productively

Download CallRex Multi-Media Brochure

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