CallRex Professional

Support for Shortel:

ShoreTel IP PBX

Telrex Partners with ShoreTel to Provide CallRex Professional support for:

ShoreTel call recording by CallRex Professional is an advanced, packet-based call recording and monitoring software solution designed for the ShoreTel IP PBX. CallRex was selected by ShoreTel to be a ShoreTel Solution Provider. With installations around the world, CallRex Professional continue to be the preferred call recording solution for ShoreTel. CallRex Professional is the ideal ShoreTel call recording solution because it uses packet-sniffing technology to record calls. Packet-based call recording offers an advanced, yet affordable, solution to small and medium businesses that were previously unable to afford call recording and monitoring solutions.

CallRex Connection to ShoreTel Diagram

How CallRex Works

Overview - CallRex records/monitors telephone calls by sniffing packets traversing across the data network. Packet sniffing is achieved by enabling port mirroring on the data switch. Port mirroring is supported by most data switches and when enabled will send a copy of every packet destined for one port to another port. A more detailed explanation is presented below.

Shore Gear T1 is plugged into port 24, the ShoreTel server is plugged into port 23 and the ShoreGear 8 is plugged into port 22(the Observe ports) on the data switch. Port mirroring is enabled on these ports.

The CallRex Server is plugged into port 1 on the switch. Every packet going to ports 22-24 is mirrored to port 1, thus enabling CallRex to sniff every packet going to and from the ShoreGear equipment.