Formally ARTISOFT

TELREX AND ARTISOFT PARTNER FOR VOIP MONITORING SOLUTION

Solution delivers an affordable call recording and monitoring solution for TeleVantage IP-PBX systems

Kirkland, WA and Cambridge, MA – May 25, 2004 – Telrex, the leading developer of VoIP call recording and monitoring software for small and medium sized businesses and Artisoft®, Inc. (OTC: ASFT), a leading provider of open systems IP-PBX and call center products, today announced the availability of an advanced, packet-based call recording and monitoring solution designed for Artisoft’s TeleVantage®. The integration of TeleVantage with Telrex’s CallRex provides businesses with an affordable tool to improve productivity and enhance customer service. This strategic relationship, formed under Artisoft’s Open Communication Alliance, empowers both companies to actively promote the partnership solutions to their respective channels.

CallRex uses ‘packet sniffing’ technology to record calls through TeleVantage, enabling businesses of all sizes to employ an advanced, yet affordable call recording and monitoring solution. With the integrated solution, calls can be recorded and monitored on an ad-hoc basis or via automatic triggers and can be flagged with additional information. Specific recordings can then be located via multiple search criteria such as date/time, user name, inbound number, caller ID, recording group, or flagged name or value. Multiple playback options allow users to listen to recorded phone calls through the phone or through computer speakers.

Recorded calls can be viewed by day, week, month, or custom date range. Managers can assign monitoring, recording, and playback rights on a per-user basis and can also track calls from multiple remote locations through one interface. Users of the joint integration can now provide excellent customer service by having complete understanding of their customer interactions.

“Artisoft is pleased to have a partner like Telrex deliver advanced monitoring and recording capabilities to TeleVantage customers because it is affordable and provides significant added value to our solution,” commented Rob Black, Artisoft’s Product Marketing Manager. “Those TeleVantage Call Center customers with sophisticated monitoring requirements have another solution to meet their growing needs.”

TeleVantage is an open systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software feature set makes it easy to customize and administer, allowing businesses to improve customer service and enhance productivity. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control.

Built on industry standards and supported by world-class Intel® technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft’s Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.

“CallRex provides real value to Artisoft TeleVantage customers that have traditionally found call recording solutions too expensive,” said Robert Kapela, product manager of CallRex. “Because CallRex is entirely software based, it is 50-60 percent less expensive than legacy-based solutions that require expensive third-party telephony hardware.”

About Telrex

Telrex, is the leading developer of packet-based, VoIP call recording and monitoring software products for small and medium businesses that have IP or IP enabled telephone systems. In addition to CallRex, Telrex provides IntelRex™, a computer recording and monitoring solution.

About Artisoft

Artisoft, Inc. is a leading provider of open systems IP-PBX and call center products that deliver advanced functionality, flexibility, and value to medium-size businesses, branch offices, and call centers. Artisoft’s innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers.